This Privacy Policy explains how DRIFT AND GO TECHNOLOGY - L.L.C ("Drift & Go", "we", "us", or "our") collects, uses, and protects your information when you use our mobile application and website (together, the "Service"). By using the Service, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly and information generated as you use the Service:
- Account information — your name, email address, and phone number used to create and secure your account.
- Order information — the restaurants and items you select, special instructions, order history, and pickup details.
- Location information — your device location, used to show nearby restaurants and to estimate your arrival time so your order can be prepared at the right moment (see Section 3).
- Payment information — payment is processed by our third-party payment providers. We do not store full card numbers on our servers.
- Device & usage information — device type, operating system, app version, and basic analytics that help us keep the Service reliable.
2. How We Use Your Information
- To create your account and provide the ordering and pickup experience.
- To process orders and share the necessary details with the restaurant you ordered from.
- To estimate your arrival and notify the restaurant to begin preparing your order as you get close.
- To send you transactional updates about your orders and account (see Section 4).
- To improve, secure, and troubleshoot the Service, and to comply with legal obligations.
3. Location Information & Smart Pickup
With your permission, the Service uses your location to surface nearby restaurants and to calculate your estimated time of arrival (ETA). As you approach the restaurant, we notify the restaurant so your meal starts being prepared at the right time and is fresh when you arrive for pickup. You can disable location access at any time in your device settings; some features may not work without it.
4. Email & Communications
We send two kinds of emails:
- Transactional emails — order confirmations, status and ETA updates, "order ready" notices, password resets, and account or security notices. These are part of the Service and are required to deliver what you asked for.
- Marketing emails — optional promotions, offers, and product news, which we only send where permitted.
Our emails are delivered through a trusted third-party email service provider that processes your email address and message content solely to send mail on our behalf. You can opt out of marketing emails at any time using the unsubscribe link included in those emails, or by contacting us at support@driftapp.ae. Because transactional emails are necessary to operate your account and orders, they are not subject to marketing opt-out.
5. How We Share Information
We do not sell your personal information. We share it only as needed to run the Service:
- Restaurants — the order details required to prepare and hand over your meal.
- Service providers — vendors who help us operate the Service, including our email and payment service providers, under contractual confidentiality obligations.
- Legal & safety — where required by law, or to protect the rights, safety, and security of our users and the Service.
6. Data Retention
We keep your information for as long as your account is active or as needed to provide the Service, resolve disputes, and meet our legal obligations. You may request deletion of your account and associated data as described in Section 8.
7. Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to notify you and the relevant authorities of incidents where required.
8. Your Rights & Choices
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@driftapp.ae. You can also manage notification and location permissions in your device settings.
9. Children's Privacy
The Service is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect their personal information. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Service.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
DRIFT AND GO TECHNOLOGY - L.L.C
Email: support@driftapp.ae